Introduction:

HomeQ strives to provide the best possible experience for all users. This Refund Policy outlines the circumstances under which users may be eligible for a refund for services offered on the HomeQ platform.

1. Services covered by this policy:

This policy applies to:

• Listing fees: Fees paid by users to list properties on the HomeQ platform.
• Subscription fees: Fees paid for access to premium features on the platform.

2. Non-refundable services:

The following services are non-refundable:

• Transaction fees: Fees associated with successful real estate transactions facilitated through HomeQ.
• Value-added services: Fees for optional services such as professional photography, virtual tours, or expedited listing placement.

3. Refunds for listing fees:

• Full refund: If a user cancels a listing within 24 hours of payment and the listing has not been activated.
• Partial refund: If a user cancels a listing after 24 hours of payment and the listing has not been activated, a 50% refund will be issued.
• No refund: Once a listing is activated, no refund will be issued.

4. Refunds for subscription fees:

• Full refund: If a user cancels a subscription within the 7-day free trial period, no charges will be incurred.
• Partial refund: If a user cancels a subscription after the 7-day free trial period but before the end of the current billing cycle, a prorated refund will be issued based on the remaining unused portion of the subscription term.
• No refund: After the end of the current billing cycle, no refund will be issued for cancellations.

5. Processing of refunds:

Refunds will be processed within 7 business days of approval and will be issued to the original payment method used.

6. Additional considerations:

• HomeQ reserves the right to refuse a refund request if it determines that the user has violated the Terms of Service or engaged in fraudulent activity.
• This policy is subject to change at any time without prior notice.

7. Contact us:

For any questions regarding this Refund Policy, Please contact HomeQ at the Contact Us Page